Like Linda, I too am a friggin genius, but I’m not at all certain that I would have figured it out either. You’d think, since it is the KEY to the whole system they would have had the good sense to at least make it LOOK important. What a bunch’a nimrod hacks.

I think Axiom OWES you a new LapTop!!!

If they had any brains at all they would have offered to replace your laptop – just to keep from getting the BAD PRESS. As it stands now, WHO, in their right mind, would buy the thing (or any other bag they make)? I sure won’t.

Thanks for bringing this to light.

I don’t recall ever reading the instructions when I got my bags so don’t remember if they told me to use the little plastic clip or not, but it seemed logical when I saw the mechanism. Damn, that sucks about your laptop. I’ve actually had good experiences with my axiom bags, even to the point of crashing and sliding on them over wet pavement without them dislodging. The bag got scuffed to hell but there was no damage to the laptop within.

According to the last post about their bags, it looks like they’re going to be adding instructional stickers to their bags. At least they’re doing something about it.

Before that, I used REI’s Novara Transfer panniers – clip mounting system, nothing like the Axiom bag at all.

Edited: I actually forgot our third set of panniers, the REI ‘Round Town bags that we generally just use to get groceries with. Same thing: hook, spring, that’s it.

Including some simple instructions could have saved me hundreds of dollars. This is stupid. Don’t blame me for Axiom’s disregard for providing their customers with essential product information, thank you.